Refund policy
Authenticity & Natural Variation Every specimen sold by Primal Slab LLC is 100% authentic and naturally unique. Due to the organic nature of prehistoric fossils, no two specimens are identical. Minor variations in coloration, shape, enamel texture, natural matrix, and prehistoric feeding wear are inherent characteristics of authentic fossils and do not constitute defects. Product photography represents the standard grade and quality of the specimen class you receive.
All Sales Final Because of the limited nature and historical value of our curated drops, all sales are final once fulfilled. We do not accept returns or exchanges for buyer’s remorse or standard natural variation.
Damaged in Transit or Incorrect Items We package every specimen with archival care and suspension display framing. If your order arrives damaged during transit or if you receive an incorrect item:
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Contact us at contact@primalslab.com within 48 hours of delivery.
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Include your order number and clear photos showing the damaged specimen, the display frame, and the outer shipping box/label.
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Upon review, we will issue a prepaid return label and provide a free replacement (if inventory allows) or a full refund to your original payment method.
Lost or Missing Packages If your tracking status shows that a package is lost in transit by the carrier, or if it has not arrived after 14 business days from dispatch, reach out to us with your order number. We will open a carrier investigation and issue a full replacement or refund once verified.
Please note: We are not responsible for orders delivered to an incorrectly submitted address or packages confirmed as successfully delivered to your mailbox/doorstep by the carrier.
Contact Us For any questions regarding an order, reach out to us at:
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Email: contact@primalslab.com
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Mailing Address: Primal Slab LLC, 2796 105th Ave NE, Blaine, MN 55449